About Sextons Direct Car Audio
Sextons Direct Car Audio is then internet branch of Sextons in Southampton, however please note that the prices displayed on this web site are online only prices and can not be replicated in store. The reason for this is that although both sides of the company are owned by the same management team the staffing and distribution lines are different and thefore have different overheads to consider.
We have been trading online for over 5 years now and with the experience we have gaind in this time we can offer a high quality mail-order service.
Our VAT regisration number is, 793258786
Sextons Direct is registered to:
Sextons
Unit 5 City Commerce Centre,
Marsh Lane,
Southampton,
SO14 3EW
To contact Sextons Direct via the phone, please call 0871 223 0160. Please note, it may not always be possible for someone to make it to the phone quickly as the staff do have to cope with a variety of tasks. If you are having difficulty getting through it may be quicker to send us a message through the online contact form.
Authorised retailer
We are an Authorised retailer for many brands of car audio equipment. As a result you can expect the highest quality goods from SextonsDirect.
All our products are UK spec and are not B grade or refurbished stock
Contacting Sextons Direct Car Audio
If you have any enquires about any of our products or services, please contact us via our contact page . We aim to respond to all enquiries within 2 hours, during normal working hours.
Contact Sextons Direct Car Audio
Please contact us either by using the form below, or via e-mail
Once received one of our sales team will get back to you as soon as possible.
Alternately you can call us on 0871 223 0160.
Please do not use this form to submit questions about international purchases. We ONLY ship to UK and accept payment by UK based bank accounts
Privacy Policy
We only collect sufficient information to process your order and to provide you with the best possible service.
Any potentially personal information about our customers is held on our secure servers. Access to these servers is limited and only made available to senior staff.
The information that you provide to us in order to process your order will not be passed on to any third party, except to the extent necessary to complete your order.
Credit card information is processed via a reputable 3rd party supplier called Protx, your card details are held securely with Protx and not even our management staff are able to access these details, so you can be sure that your credit/debit card information is safe. to find out more about Protx and the service they provide please visit their website at www.protx.com.
If you have any questions about our privacy policy please contact us via e-mail, and we will be happy to answer your questions where possible.
Frequently Asked Questions
Whether you are coming to our site for the first time or have shopped with us before, we'd like to thank you for visiting our site and hope we can satisfy your requirements on this occasion.
Why are offers sometimes sold out?
Some products do sell out very fast, many of our deals are rationed to a specific number of units due to small amounts of stock or items that are end-of-line specials.
On occasion items may be shown as out of stock on the web site, but we have further shipments coming soon. If you notice any product listed as being out of stock and you would like information of it's future availability, drop us an e-mail and enquire about it's future availability it is possible that we may be taking pre orders on the next batch to arrive.
What happens if products go wrong?
In the unlikely event that a product we have supplied goes wrong please refer to our returns policy.
Contact us via e-mail in the first instance for further advice about returns.
Are SextonsDirects' goods seconds?
We've heard of a few suppliers telling customers that the only reason SextonsDirects' prices are so competitive is because all of our goods are seconds, refurbished or returns.
You have our assurance that this is not the case, all products bought from SextonsDirect are 100% A grade stock. Our products are sourced from UK manufacturers with full manufacturer warranty just as you would find in your local car audio retailer.
Do we ever sell clearance stock?
On occasion we may list an item on our site that has been on display in the show room, at a discounted prices to clear out old stock. Any such listing is clearly marked with the words 'Ex-display Stock' at the top of the listing. In short you will know if you are buying a clearance item, we do not list them alongside regular products.
Ex-display stock still comes with all the usual manufacturers warranties.
Can we ship outside the UK?
For our security we are not able to ship outside the UK. We have no means of verifying credit or debit cards that are registered outside the UK and therefore could not guarantee our security or yours for this type of transaction.
Are your details secure?
We never use your details for anything other than processing your order.
We do not pass customer information on to any third party.
All our credit and debit card transactions are carried out via the Protx secure payment gateway, this way we can guarantee your security, as not even our staff can see your card details.
For more details about our payment gateway visit www.protx.com
Why was your transaction declined?
On occasion our security filters block perfectly legitimate transactions, this is usually down to one of the following reasons.
- You have entered the incorrect billing address
- You have not entered the 3 digit security code on your card correctly
- You are trying to put through a larger transaction that your authorising bank will allow
If your order has been rejected by Protx and you know this to be a mistake please contact us and we will investigate what the problem was and do our best to resolve it for you.
