Refunds

If Sextons Direct Car Audio have offered a refund for the goods the following conditions will apply:

1. The goods are to be returned unopened and in original condition.
2. The goods are to be returned within 7 days of purchase.
3. If points 1. and 2. are met then a handling fee of 20% or £20+vat, whichever is the greater will be deducted from the refunded amount.

Alternatively the customer may choose to exchange the returned goods for credit against alternative products to the equivalent value or greater without a handling fee.

Contracts for the purchase of goods by a customer not acting in the course of a business and made over the telephone or through the Sextons Direct Car Audio website are, subject to The Consumer Protection (Distance Selling) Regulations 2000, with the exception of Software/mapping and Music CD/DVD products. These items are not refundable due to their nature.

Consumers may cancel goods purchased from this website by sending an e-mail to sales@sextonsdirect.co.uk. The notice of cancellation must be delivered to Sextons Direct Car Audio within seven working days of the date of delivery to the nominated address. When cancelling orders the following conditions apply;

1. The customer will be responsible for all delivery costs, including the organisation and cost of returning the goods making sure they are adequately packaged and insured.
2. The goods are to be returned unopened and in original condition.
3. Providing points 1. and 2. are met upon inspection of the returned goods, a refund will be made to the customer.